Help & guidance for paying your rates online
Domestic customers can pay their rates online by debit or credit card. Some non-domestic customers will only have the option to pay online using debit card (see ‘Using a credit card’ for more details). There is no charge for paying by debit or credit card.
- Visa Electron
- Visa Debit/Delta
- Maestro
- MasterCard debit card
- Visa
- MasterCard
Domestic customers (i.e. those liable for residential property only) have the option to pay their rate bill online by credit card. Non-domestic customers (i.e. those liable for commercial property) can only pay their rate bill online by credit card in limited circumstances.
If you are not able to pay by credit card, the following message will be displayed when you are asked to enter your card details: “You do not have the option to pay by credit card. Pay by debit card or see nidirect.gov.uk/payrates for details on other payment methods.”
The minimum payment you can make is £1.00. There is no maximum amount; however, your card provider might limit the amount you can pay in one transaction.
As with any online card payment you may be required by your bank or card provider to provide additional authentication, sometimes called 3D Verification, when you make the payment. Your bank or card provider sets the rules as to whether this will be requested.
3D verification works differently for each bank or card provider; you should follow the instructions if prompted. We recommend that you check out how yours works before you begin your ‘Pay your rates online’ transaction so that verification is not a barrier to completing your payment successfully.
If you already have a Direct Debit set up for rate payments you can make an online payment, however, you should be aware that the next Direct Debit payment due may still be collected from your bank account.
If you make an online payment and there is debt remaining on your account you will receive an updated bill in the post with an updated Direct Debit schedule reflecting the reduced amount.
To check the full amount currently owed so that you do not pay too much, or to cancel your Direct Debit please call us on 0300 200 7801.
No. Your payment will be assigned to any debt carried over from previous years first. If you don’t have any debt carried over, then, in most cases, your payment will be taken off your overall amount owed.
No. To make payment for multiple rate accounts you must complete separate online payments for each rate account.
When you click ‘Make the payment’, you will be taken to a payment confirmation webpage showing your unique payment reference number. Please take a note of your unique payment reference number for your records or if you need to contact LPS about your payment.
If the confirmation page does not appear, please contact your bank or card provider to confirm if the payment was made. You can also contact LPS on 0300 200 7801
- You did not provide an email address at the ‘Email Receipt’ stage
- The email address you provided was not valid so the email receipt cannot be sent
- The email has gone into your ‘junk’ email folder – we recommend you check this folder
We are unable to re-issue an email receipt. If you need to check your remaining balance you can call us on 0300 200 7801.
It may take up to 5 working days for the payment to be applied to your rate account, however, in the majority of cases this happens much quicker.
If you have paid the full amount on or before domestic discount date or landlord allowance date, please be assured that the date the transaction was made is used to determine your eligibility to receive the discount, rather than the date that the funds are applied to your rate account.